In fact, I'm probably willing to spend another £50 with online advertising just to make sure I reach more people with this post. Amazingly, I received the email after almost 10 days and my membership expired.Yes, your renewal contract policies annoyed me that much. So I asked for prorated refund or membership extension and they declined.Even though sometimes it's hard to filter through it to find truly interesting people.My beef with comes from the last two days' interaction.I was put through to a Supervisor called Claire who basically just robotically repeated the ridiculous loophole I already knew I found myself in and told me that no refund would be given. That's when she said, in her own words: "Well, 'bad-mouthing' the company will not get you a refund." Well, Claire...Firstly, I don't believe that I'm bad-mouthing the company. I might not get a refund, but I will make people aware of your contract loopholes and of Match.com's unfair subscription policies in the hopes that you might eventually change them. I couldn't receive my password reset email though they kept telling me nothing was blocked.If you do sign up with any dating websites, please be aware that unfortunately even the biggest one of them - - has no transparency, flexibility and in the end of the day is just out to get you. It is a waste of money and one of Match’s employees said I was unable to get a refund.Please do read the small lettering if you do sign up and I would recommend opting out of any kind of subscription renewal services as soon as you sign up otherwise you risk completely forgetting about it after not using it for months and still be charged a ridiculous amount for a service you no long require. .99 just went down the drain for nothing and I will NEVER recommend Match to anyone ever again unless I can get the .99 back. Com billing practices, i.e., once a person signs up, he/she acquiesces to ongoing monthly charges unless the subscriber cancels before the expiration date of subscription, I cancelled immediately upon signing up. Com keeps making a person navigate through a myriad of pages before arriving on the last one to cancel.
It annoys me that there are still companies like that will not use their technology potential towards transparency.
I've had my account suspended for the last 4 (FOUR) months as I haven't needed the service and wanted my profile to disappear from the website and not show up in searches. To be clear, to have a suspended account means that I cannot use the service and even if I do log in on the website there's a specific process I must go through to reactivate my account and be able to use it again.
So I assumed I was back to having a regular, unpaid profile without any of the benefits of the paid subscription, just like the first free profile you make at
When I explained to the rep I'm being matched with guys that don't match what I'm looking for and I would just like to get my money back she told me," We don't do refunds" and then said "I'm hanging up now" and hung up on me!
I can't believe such a well-known company could be this horrible.