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Press the “Menu” key from the home screen and click “Setup.” Click “Email Accounts,” and then click “Internet Mail Account.” Enter your email setup login information if prompted.Press the “Menu” key and click “Service Books.” A message confirming that the books were sent is displayed.Replace the battery and cover after one minute and wait for the Bold to restart. In some cases, resending the service books to your Black Berry Bold can clear up an issue with receiving your emails.The service books contain information that's used to send and receive emails on your phone.Your phone's settings aren't altered during the process.

Your email filters can affect whether or not you receive all of your messages on the Bold smartphone.

Press the “Menu” key from the home screen and click “Manage Connections.” Check the “Mobile Network” field if it's not active and wait for the cellular data connection on your phone to activate.

Two arrows appear at the top of your screen when the connection is active.

If the issue persists, proceed to the next troubleshooting step.

Try to duplicate the issue Validate that you understand the symptoms you are experiencing.

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  1. If the BlackBerry smartphone operates on the Universal Mobile Telecommunications System UMTS network, see Article 11787. If the BlackBerry smartphone is not receiving email messages because of the wireless network.

  2. Problems such as your BlackBerry Bold's mobile network connection or email filter can affect whether or not you receive all of your emails on the device. In most cases, the issue can be. In some cases, resending the service books to your BlackBerry Bold can clear up an issue with receiving your emails. The service books.

  3. Before you start this troubleshooting guide you need to check one important thing Can you send an email message? Yes No. Why do we ask this question? If you can't send an email message you need to solve this problem first. Solving this problem will most likely also solve your problem with receiving email messages.

  4. Is anyone else having issues with the Hub where Gmail isn't receiving any new email? Seemed to be working fine yesterday and now today even when I refresh I'm not getting any of my.

  5. Mar 20, 2012. If you determine that you are using a BlackBerry Enterprise Server and are having issues sending or receiving email using your BlackBerry Enterprise Server email account, we suggest checking if any of your colleagues are encountering a similar issue. If not, contact your BlackBerry administrator for further.

  6. Jan 18, 2018. To send or receive email, the network status indicator for Verizon should be "1XEV", "EDGE", "1X", "GPRS", or "3G" with a BlackBerry symbol following. "3G" by itself will allow you to send and receive SMS text messages, but not email. The letters should be upper case; in some cases, lower-case versions.

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